Shipping costs start from $9.95.  

Standard orders leave our North QLD Warehouse within 2-3 business days

Medal holders, letter and number magnets, neo magnets and magnetic pegs are custom made in our workshop and can take up to 5-7 business days to be made and dispatched (may be longer in peak times).

All orders leave our Warehouse on Tuesday and Friday Mornings due to local courier restrictions.

Orders are dispatched from our warehouse in Airlie Beach North QLD (considered regional)

Estimated Delivery Time

• Australia-wide – approximately 2-20 business days from dispatch (depending on your location) and may take longer in peak seasons.
• Please understand AusPost and Couriers are not our employees and are a separate entity.  Whilst we try our hardest to speed up your orders, ultimately it is Australia Post and Couriers that control your delivery times and times do vary for locations.  

If we become aware of a delay we will notify you via email. Please note processing times may increase in peak times 

We use a combination of Australia Post, Sendle and Australian Couriers depending on your delivery location

All orders will be tracked. An Authority to Leave (ATL) will negate insurances so where possible please use a delivery address where someone is available to collect the purchase.

* Large orders and wholesale orders may be subject to additional shipping costs. Price will be available on application.

Please contact us directly at sales@brilliantframes.com.au

Please NOTE: It is your responsibility to track your order once we provide the tracking details.  It is rare for parcels not to arrive however if it does happen, we will not be able to provide a refund or new order if you do not notify us within 3 days of your order not arriving at the allocated time......

INCORRECT ADDRESS OR RETURNED PARCEL

If an order is returned to us due to the customer entering the wrong address, incorrect or misspelt address or the courier is unable to find the address, the customer is liable to pay for the cost of reshipping and is NOT entitled to a product refund.