Shipping and Returns
Brilliant Frames and Co offers a flat rate shipping of $9.95 Australia Wide.
Orders will be processed and dispatched within 5 - 7 business days.
** Please note NO PO BOXES can be used for delivery address **
If we become aware of a delay we will notify you via email. Please note processing times may increase in peak times and delays will be announced on this website and social media accounts.
We use a combination of Australia Post and Australian Couriers depending on your delivery location
All orders will be tracked and no post boxes can be used as a delivery address. An Authority to Leave (ATL) will negate insurances so where possible please use a delivery address where someone is available to collect the purchase.
* Please note flat rate shipping is available for personal shoppers only. Large orders and wholesale orders will be subject to additional shipping costs. Price will be available on application.
Please contact us directly at email@example.com
International Orders are welcome. Please email us directly at firstname.lastname@example.org to obtain a shipping quote.
Customs, fees and associated charges are to be paid by the purchasers.
No refunds or exchanges can be made on International orders.
Returns & Refunds ?
Our frames and products are constructed to the highest standard and we have taken significant care in packaging our frames so that they arrive to you safely.
It is the purchasers responsibility to open and check your order as soon as it arrives.
In the unlikely event the frame or product is damaged in transit please contact us within 48hrs and send photos of the damaged packaging and product to us at email@example.com.
We will endeavour to correct the problem as soon as possible. If no contact is made within 48hrs we will deem the purchase to have arrived safely.
If a return, exchange or refund is deemed appropriate the frame / product must be returned in its original packaging to us and a new frame or product item will be sent back out or a full refund will be available.
Refunds will be processed back to the same method in which the order was paid.
We love our products and we hope you do to. If you are not 100% happy please email us so we can work together to resolve any issue.
* Please note – any items returned must have no missing items. Refunds and exchanges will not be made unless the order is complete.